For each product you will find a detailed size chart to help you choose the right size. If you are unsure, please do not hesitate to contact us by email or phone, we will be happy to advise you.
Tip: When choosing a size, we recommend also taking into account the cut and material of the product.

You can only cancel or edit an order within 15 minutes of placing it. If you miss this deadline, you can return your order after it has been delivered. Simply log in to your account and follow the return instructions.
Tip: If you need to change something, such as the size or color, contact us as soon as possible so we can adjust your order before it ships.

If you need to change your order (such as size, color, or delivery address), please let us know as soon as possible. Changes are only possible up until the order is shipped to you.

If a product is currently out of stock, don't despair! We regularly restock popular pieces. You can enter your email on the product page and we'll let you know when the product is back in stock.
Tip: Limited editions and special collections are usually out of stock - so we recommend acting quickly when you spot them.

We typically process orders within 1-2 business days. Once we ship, you will receive a confirmation email with a tracking number so you can track your shipment.
Note: In exceptional cases, such as during holidays, processing may be slightly delayed, but we always try to be as fast as possible.

We deliver reliably and quickly thanks to verified partners.

• Czech Republic and Slovakia: Free shipping on orders over 500 CZK or 20 EUR .
• International orders: Free shipping on purchases over 5000 CZK or 200 EUR .
  You can find detailed information about prices and shipping options when completing your order.

In the Czech Republic and Slovakia we deliver via Zásilkovna. For international orders we use reliable partners who will ensure fast and safe delivery to your country.

Yes, we deliver not only to Slovakia, but also to most European countries. The price and shipping options will be displayed automatically during the order completion process.
Delivery time:

• Slovakia: 2–3 business days.
• International: Usually 3-7 business days, depending on the destination.

If your package arrived damaged or was lost in transit, contact us immediately. Have your order number and a description of the problem ready - we will quickly check everything with the carrier.
Solution:

• If the package is lost, we will send you a new one or refund your money.
• For damaged shipments, we will arrange a replacement if available.

After your order is shipped, we will send you a tracking number via email. Using this number, you can track the status and location of your package directly on the carrier's website.
Tip: For some international shipments, the tracking number may be changed in the destination country. If the tracking is not working, please contact us and we will verify the problem.

Log in to your account on our website.

Select your order and follow the instructions to start the return process.

The goods were shipped using the label and instructions that we will send you.
Once we receive the returned goods, we will usually process the request within 14 days.

• You can return the goods within 14 days of delivery .
• They must be unused, in their original packaging and with all tags attached.
• If the product does not meet these conditions, we cannot accept the return.
  Tip: Carefully check the condition of the goods before sending them back.

How long will it take for my money to be refunded or a new product to be delivered?
After receiving the returned goods in stock, we will process the request within 14 business days .

• Refund: We will send the money back to the account used for purchase.
• Exchange: We will ship a new product as soon as we receive the original item.

Is it possible to exchange for a different size or color?
Yes, the replacement is simple:

1. Start the exchange process in your account just like you would for a return.
2. Please tell us in the reason for return what size or color you are interested in.
3. Once we receive the original goods, we will send you a new product (subject to stock availability).

You have several options to contact us:

• Email: Write to us at info@pikastore.cz .
• Phone: Call +420 775 942 931 (Monday to Friday.
• Social media: You can also write to us via our Facebook or Instagram profiles.

When can I expect a response?

• Email: We respond within 24 hours during business days.
• Telephone: We are available by phone immediately during our business hours.
  If you contact us outside of business hours, we will get back to you as soon as possible the next business day.

Contact us as soon as possible via email or phone. Prepare:

• Order number
• Problem description
  Our team will get back to you and find the fastest solution.

Yes, we offer gift vouchers in various values. A great option if you want to give the gift of choice!

• Delivery: Physically by mail or electronically by email.
• How it works: When purchasing with a voucher, simply enter the voucher code during checkout.
  Gift vouchers are valid for 12 months from purchase.

Join our loyalty program and enjoy the benefits:

• Discounts and cashback: Get a portion back on every purchase.
• Special offers: Access to exclusive promotions and limited editions.
• Birthday reward: You will receive a birthday present.
  Registration is free and you just need to create an account on our website.

Points for orders are automatically credited 14 days after payment.

Subscribe to our newsletter and get:

• Information about new collections and limited editions.
• Special discounts and promotions only for subscribers.
• Gift upon registration.
  Just enter your email on the main page of our website.